At Helokeep, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through ca.helokeep.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Our store is powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this policy.

1. Personal Information We Collect
We collect "Personal Information," which refers to any information that identifies, relates to, or could reasonably be linked to you. We do not include aggregated, de-identified, or anonymous data that can no longer be associated with an individual.

Depending on your interactions with us, we may collect the following categories of information:

Contact Information: Legal name, shipping address, billing address, email address, and phone number.

Financial & Payment Data: Credit/debit card numbers, bank account details, and payment transaction confirmations (processed securely via encrypted third-party payment gateways).

Account Credentials: Usernames, passwords, security questions, and account preferences.

Transaction History: Details of products viewed, items added to your cart or wishlist, purchase records, returns, and cancellations.

Technical & Device Data: IP address, browser type, device identifiers, operating system, and network connection details.

Usage Data: Information on how you navigate our Site, click patterns, time spent on pages, and referring URLs.

Communications: Any information you provide when contacting our customer support team or engaging in surveys/promotions.

2. Sources of Information
We collect information through the following methods:

Direct Collection: Information you provide when creating an account, placing an order, or signing up for our newsletter.

Automated Collection: Data gathered via cookies, pixels, and similar tracking technologies as you interact with our Site.

Third-Party Sources: Information from service providers (e.g., payment processors, analytics providers, or shipping partners) and business partners where permitted by law.

3. How We Use Your Information
We process your personal information for the following business and commercial purposes:

Order Fulfillment: To process payments, manage subscriptions, arrange shipping/deliveries, and handle returns or exchanges.

Customer Support: To respond to inquiries, troubleshoot technical issues, and provide warranty assistance.

Personalization: To recommend products tailored to your interests and enhance your overall shopping experience.

Marketing & Promotions: To send updates about new arrivals, special offers, and personalized advertisements (you may opt out of marketing emails at any time).

Security & Fraud Prevention: To verify accounts, detect unauthorized transactions, and protect the safety of our customers and our business.

Legal Compliance: To comply with applicable tax laws, respond to lawful government requests, and enforce our Terms of Service.

4. Sharing & Disclosure of Information
We do not sell your personal information. We may share your data with:

Service Providers: Including Shopify (our platform provider), payment processors (e.g., PayPal, Stripe), and logistics partners (e.g., FedEx, UPS).

Legal Authorities: When required by law or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security & Retention
We implement industry-standard security measures to protect your data. However, please remember that no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account password.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements.

6. Your Rights & Choices
Depending on where you reside (e.g., California, the EU), you may have the right to:

Access the personal information we hold about you.

Request Correction of inaccurate data.

Request Deletion of your data, subject to certain legal exceptions.

Opt-out of targeted advertising or marketing communications.

To exercise these rights, please contact us at the email address below.

7. Contact Us
If you have questions, concerns, or complaints regarding our privacy practices, please contact our Data Privacy Team:

Email: support@helokeep.com

Mailing Address: RM 63, ZONE D, 27/F, EGL TOWER
83 HUNG TO ROAD, KWUN TONG
HONG KONG

By using our Site, you agree to the terms of this Privacy Policy.